Cancellations and refunds

Last updated: 5 November 2026

The short version

Need to cancel or move your booking? Message us as early as you can with your booking code. The owner looks at each request one by one and will reply with what we can do.

How to ask

Send us your booking code, the name and mobile number you booked with, and what you'd like (cancel, move to another time, or a refund):

• Facebook: R&R Pickle HUB page (fastest)
• Call or text:
• Address:

How we decide

Each request is decided case by case by the owner. We consider:

• how much notice you gave;
• the reason, for example illness or an emergency;
• whether someone else can still book the hours you're giving up.

Depending on these, we may move your booking to another time, refund all or part of what you paid, or be unable to give a refund. The earlier you tell us, the more we can usually help.

If we cancel

If we have to close the court during your booking (for example for an event, repairs, bad weather or safety), we'll contact you and either move your booking or refund what you paid.

How refunds are paid

• GCash bookings: refunds are sent back to the GCash number you paid from.
• Pay at the counter: if you haven't paid yet, there's nothing to refund. Just let us know you're not coming so other players can use the court.